i-Card Membership Programme Terms & Conditions


Unless the context otherwise requires in the Terms and Conditions contained herein, the following words and expressions shall have the following meanings:

(a) “i-Card” or “Card” mean i-Card Membership Programme Card;

(b) “i-Card Membership Programme” means the customer loyalty program operated by i-City; 

(c) “i-City”, “We", “us” or “our” means I-Berhad (7029-H) and its subsidiaries;

(d) “Member” or “Members” mean individual(s) who has/have personally signed up, applied for and has/have been accepted by i-City as participating member(s) of the i-Card Membership Program and granted with the membership in accordance to the Terms and Conditions contained herein;

(e) “Personal Information” means any information in our possession or control that relates directly or indirectly to you (or any other individual) to the extent that you (or such other individual) are identified or identifiable from that information or from other information in our possession;

(f) “Rewards” means the products, services, gifts, rewards, privileges and other benefits made available by i-City under the i-Card Membership Program which may be redeemed by the Members;

(g) “Sensitive Personal Data” means any personal data consisting of information as to physical or mental health or condition, political opinions, religious beliefs or other beliefs of a similar nature, the commission or alleged commission of an offence or any personal data prescribed under law as sensitive personal data;

(h) “Website” means the Website owned and operated by i-City in relation to the i-Card Membership Programme and located at www.i-city.my and any other addresses which i-City deems fit from time to time.

1. Membership

1.1 Membership is open to all residents of Malaysia with valid NRIC and foreigners with valid employment pass/work permit, residential permit and travel documents who are 12 years of ages and above.

1.2 An eligible individual may sign up and register for the i-Card Membership Programme with i-City through its Website or by any other methods that i-City may decide to implement and establish from time to time upon and subject to the Terms and Conditions contained herein.

1.3 By signing and submitting the application of membership, the applicants accept and agree to the Terms and Conditions contained herein.

1.4 Membership and Members’ entitlement to Rewards of the i-Card Membership Programme shall be in accordance with the Terms and Conditions contained herein.

1.5 Approval and grant of membership shall be at the sole and absolute discretion of i-City.

1.6 Each eligible individual can purchase more than one i-Card but shall only register for one (1) i-Card at any one time. Each member will be issued a membership identification (including password, member’s ID and Pin) which i-City deems fit.

1.7 i-City reserves the right to reject additional or multiple applications if i-City determines in its sole and absolute discretion that the applications are made by the same person.

1.8 In valuing the customers, the membership is FREE from any registration, joining, or membership charges. Notwithstanding this, i-City reserves the right to apply and charges and Members fees at any time as it deems fit.

2. Usage of i-Card

2.1 The use of i-Card shall be in accordance with the Terms and Conditions contained herein and instructions of i-City, as notified from time to time.

2.2 The i-Card is to be used for purchases related to goods and services at Leisure Park @i-City such as attractions, rides, foods & beverages, and souvenirs due to Leisure Park @i-City operates on a cashless system. 

2.3 Members need to purchase an i-Card with one-off fee of RM2.00 or any amount to be decided by i-City from time to time, and top up sufficient money to i-Card at the i-Card and Cashier Counter at Leisure Park @i-City in order to enjoy the goods and services.

2.4 Minimum top up is RM10 and top up in denomination of RM10. RM1 = 1 i-point. 

2.5 The validity of i-Card is up to two (2) years upon purchase of the Card.

2.6 The unused or balance i-point in i-Card will not be reimbursed under any condition and in any manner, and will expire in one (1) year upon issuance of the Card.

2.7 All the Rewards of membership granted under the i-Card Membership Programme are not transferable and non-assignable to third parties and exclusively reserved for the respective registered Members. 

2.8 The i-Card is and shall at all times remain the property of i-City and shall be returned to i-City immediately upon cancellation, termination or expiration of membership and may be repossessed by i-City at any time for any reason as i-City deems fit.

3. Loss, Stolen, or Damage of Card

3.1 In the event that the i-Card is lost, stolen or damaged, the Member must promptly report to i-City’s i-Card department by email via i-card@i-city.my to notify i-City to safeguard the Member’s Rewards.

3.2 i-City will assist in replace the lost, stolen or damaged card at Member’s own cost. A non-refundable fee of RM2 will be charged for the replacement. 

3.3 The unused or balance i-point in the lost, stolen or damaged i-Card will not be reimbursed for the replacement card.

4. Cancellation, Termination or Expiration of Membership

4.1 No cancellation or termination will be accepted upon confirmation of registration of the i-Card Membership.

4.2 Term of validity of i-Card membership is for two (2) years, beginning from seven (7) working days after the registration is accepted.

4.3 Members can renew their membership upon expiration of the membership after two (2) years by purchasing a new i-Card. 

4.4 Members must inform i-City’s i-Card department by email via i-card@i-city.my within seven (7) calendar days from the date of purchase of the new i-Card with regards to the renewal matter by providing the valid identity information and the serial number of the new i-Card in order to continue enjoy the Rewards under the i-Card Membership Programme.

5. General

5.1 The Terms and Conditions govern the Rewards, and set out the agreement between i-City and each Member with regards to the i-Card Membership Programme.

5.2 All Members agree that the Privacy Notice as stated on the Website shall form part of these Terms and Conditions. Acceptance of the Terms and Conditions by Members shall constitute the acceptance of the Privacy Notice. I-City reserves the right to amend or supplement the Privacy Notice from time to time. Any amendments to the Privacy Notice will be posted on the Website.

5.3 All Members and applicants are advised to read the Privacy Notice before accepting the Terms and Conditions.

5.4 The accuracy of personal information shall be verified by Members and Members shall notify i-City upon any changes on their personal information.

5.5 i-City reserves the right to request the Member to produce his/her Member identification and valid personal identification (including but not limited to MyKad or Passport) to facilitate the redemption of the Rewards for verification purposes in accordance to the Privacy Notice.

5.6 i-City may at its sole and absolute discretion to amend or delete any of the Terms and Conditions at any time as it deems fits without prior notification to Members. Any amendments of the Terms and Conditions will be posted via the Website. 

5.7 Members have the obligations to check the Website for updates of the Terms and Conditions from time to time.

5.8 I-City reserves the right, at any time to vary, modify, replace, substitute or terminate the i-Card Membership Programme or any Rewards under the i-Card Membership Programme or withdraw the Rewards from use without prior notification to Members and without being liable in any way to Members.

5.9 I-City may at its sole and absolute discretion to terminate the memberships without prior notification and forfeit all the Rewards in the events of including but not limited to:

(a) Member accrues, redeems or uses the i-Card, membership (including any Rewards) for any unlawful  or fraudulent activity in other manners which i-City determines to be improper; or

(b) Member breaches any of the Terms and Conditions

5.10 i-City shall not liable for any omission, error or inaccuracy of record, awarding or redemption of Rewards including as a result of failure or breakdown of any electronic equipment used in connection with the i-Card Membership Programme, technical malfunction, operator fault, member misconduct or any circumstances beyond the reasonable control of i-City. i-City may refuse or request for awarding or redemption on any Rewards in the above stated events.

5.11 Members are responsible for the security of their membership identification. i-City accepts no liability for the disclosure of the membership identification by the Member to a third party, whether intentionally or otherwise. i-City reserves the right to protect an account from being access if i-City has reasonable grounds to believe that the security of the particular account has been breached or at the risk of exposure.

5.12 While i-City uses reasonable efforts to include up-to-date information in the Website and in all its publications, i-City make no warranties or representations as to their accuracy, reliability, completeness or otherwise. The contents, materials, products or other services available in i-City publications or accessible through its Website are on “as is” and “as available” basis. i-City disclaims all warranties (express or implied) including but not limited to, merchantability, fitness for purpose and non-infringement, in relation to the contents, materials, products or others services published in any of its publications or available on the Website.

5.13 i-City does not warrant that the Website will be error-free, free of viruses, bugs, online interruption or other harmful threats. Members are responsible to implement security measures in their computers or mobile devices before accessing the Website. i-City shall not be liable in any way for any direct, indirect, punitive, incidental, consequential or other damage howsoever arising out of any of the following:

(a) the use of, access to, the Website;

(b) delay or inability to use to access the Website; and/or

(c) any content, information, material, products or services published in, posted on, advertised in or obtained through i-City publications or the Website or otherwise.

5.14 Notice or any matter in relation to the i-Card Membership Programme shall be deemed informed/delivered to Members via any one of the methods as follows:

(a) By posting on the Website;

(b) By sending an email to Members who have provided email address to i-City;

(c) By short messaging services (SMS); or

(d) By mobile applications

5.15 i-City may further establish rules, procedures and policies in relation to the any matter regarding the i-Card Membership Programme, all of which shall form part of the Terms and Conditions. The Terms and Conditions as set out herein shall prevail in the event of any conflict or inconsistency with any other documents, statements, rules, procedures, policies or communications issued by i-City, including Frequently Asked Questions (FAQs), and advertising or promotional materials. The Terms and Conditions together with the aforesaid further rules, procedures and policies shall constitute the entire agreement and understanding between i-City and the Members with respect to the i-Card Membership Programme and shall not be subject to any other agreement, understanding, warranty or representation not expressly contained or referred to in the Terms and Conditions and the aforesaid further rules, procedures and policies.

5.16 The Terms and Conditions are governed by the laws of Malaysia and Members shall submit to the exclusive jurisdiction of the courts of Malaysia.



i-City respects the right to privacy of our customers. Our privacy policy ensures that we protect the trust you place in us when you provide us with your personal information. Keeping customer information secure, and using it only as our customers would want us to, is a top priority for all of us at i-City.

This Privacy Policy explains our policy on collecting, using and disclosing your Personal Information. The processing of your Personal Information is also subject to applicable laws. The Personal Information which you provide to us now or from time to time or have provided to us previously will be used and processed, and continued to be used and processed by us, in accordance with this Privacy Policy (as amended, varied or revised from time to time). We will take reasonable care and precaution to prevent the loss or misuse of your Personal Information. We may amend, vary or revise this Privacy Policy from time to time. If we revise the Privacy Policy, we will post the changes on our Website. 

i-City Privacy Policy

(i) We will safeguard, according to strict standards of security and confidentiality, any information our customers share with us.

(ii) We will limit the collection and use of customer information to the minimum as may be required to deliver superior service to our customers, which include advising our customers about our products, services and other opportunities, and to administer our business.

(iii) We will permit only authorized employees, who are trained in the proper handling of customer information, to have access to that information.

(iv) Whenever we hire other organizations to provide support services, we will require them to conform to our privacy standards and to allow us to audit them for compliance.

1. Personal Information

1.1 What we collect from you

Personal Information we collect about you, include but is not limited, to the following: -

(a) personal details such as name, identity card number, age, gender, nationality, date of birth, address, telephone number, email address and other details you provide when you apply to be a member for i-Card Membership Programme;

(b) information in connection with products and services you have purchased from Merchants or have registered your interest with us for purchase, information, updates, inquiries, etc;

(c) other information that are, have been or may be collected by us, or which you provide to us from time to time, in connection with any service, transaction, contest, survey, promotion, questionnaire or communication with us relating to i-City and/or i-Card Membership Programme or otherwise;

(d) personal interests or preferences such as language, product or content interests, communicating and marketing preferences;

(e) username, password and other identifiers when you register at our Website;

(f) Certain information requested by us are mandatory which you must provide and agree to the processing of such mandatory information by us, failing which, we will not be able to approve or continue your membership with i-Card Membership Programme or provide you information, updates, products or services you requested or relating to the i-Card Membership Programme.

1.2 How your Personal Information is collected

(a) when you apply to be a member of i-Card Membership Programme or register your interest with us to obtain information and updates on any products and services;

(b) when you visit our Website or social networking sites;

(c) when you enter contests or respond to surveys, promotions or questionnaires;

(d) when you make any transaction at any of our outlet;

(e) pursuant to any transaction or inquiry or communication made with or to us.

1.3 Purpose of collecting and processing your Personal Information

(a) to communicate with you;

(b) to process your application, inquiry or request;

(c) to provide the products and services relating to the i-City and i-Card Membership Programme or such other goods and services you requested;

(d) for administration of i-Card Membership Programme;

(e) to respond to your queries;

(f) to conduct surveys, research and statistical analysis;

(g) to help us monitor and improve our services;

(h) to comply with applicable laws, proceedings or inquiries from regulatory authorities, and enforcement agencies;

(i) any other purposes permitted by applicable laws;

(j) to market and promote other products and services that are or may be offered by us, our partners, Merchants or sponsors from time to time;

(k) for direct marketing purposes;

(l) to provide you with information and updates on i-City and/or i-Card Membership Programme or products and services requested.

1.4 Sensitive Personal Data

(a) We do not collect Sensitive Personal Data from you unless required by applicable laws. If you do not want your Sensitive Personal Data collected by us, please do not submit it;

(b) If you do choose to submit your Sensitive Personal Data to us, such data shall then be deemed to be and will be treated by us as Personal Information which will be subject to the terms and scope of this Privacy Policy including as to processing, usage and disclosure thereof.

2. Disclosure

To facilitate the purposes above and the provision of products and services to you, we may process, use and disclose your Personal Information to the following classes of third parties: -

regulatory authorities and enforcement agencies

(a) any court of law or any relevant party in connection with any claim or legal proceedings;

(b) our contractors, service providers, consultants, auditors and advisors on a need to know basis;

(c) our Merchants, partners and sponsors;

(d) any actual or potential assignee, transferee or acquirer of our company or business.

3. Transfer of Personal Information outside Malaysia

Your Personal Information may be transferred to a country outside Malaysia. You hereby consent to us transferring your Personal Information outside of Malaysia, including to the class of third parties set out above.

4. Access or Update your Personal Information

4.1 You are responsible for providing accurate and complete information about yourself and any other person whose personal information you provide us (for e.g., your spouse, children, relatives or third parties), and as such, as and when such information becomes incorrect or outdated you should correct or update such information by contacting us or submitting fresh information.

4.2 You may, by writing to us at the address set out in Section 6 below:

(a) request for a copy of the Personal Information we hold about you;

(b) request to rectify or update your Personal Information;

(c) Please provide proof of your identity, address and sufficient information to enable us to identify you when submitting your request to us.

4.3 On receipt of your written request, we may:

(a) comply or refuse your request to access or rectify  your Personal Information. If we refuse, we will notify you the reasons for such refusal;

(b) charge a fee for processing your request for access or rectification.

5. Limit the process of your Personal Information

By giving or making available your Personal Information or using our Website, you expressly agree and consent to the use and process of your Personal Information in accordance to this Privacy Policy, including but not limited to, consenting to receiving communications, offers, promotions and marketing materials from us from time to time. If you:

(a) wish to opt out from receiving offers, promotions and marketing materials and information on other products and services from us our partners, Merchants, or sponsors; or 

(b) would like us to cease processing your Personal Information for a specified purpose or in a specified manner;

Please notify us in writing to the address set out in Section 6 below. 

In the absence of such written notification from you, we will deem it that you consent to the processing, usage and dissemination of your Personal Information in the manner, to the extent and within the scope of this Privacy Policy. If you do not consent to the processing of your Personal Information as above, we may not be able to approve or continue your membership with i-Card Membership Programme or provide you information, updates, products or services you requested or relating to the i-Card Membership Programme.

6. How to Contact Us

Contact or write in to us at:

Jalan Multimedia 7/AJ
40000 i-City
Selangor, Malaysia
Tel:  +603.5521 8800/8494
Fax: +603.5521 8806
Email: i-card@i-city.my 
Website: www.i-city.my