i-Card FAQs

Q.What is i-Card?
A.i-Card is a preloaded anonymous card issued by i-City, with an one-off purchase fee of RM2.00 per card, which allows you to purchase goods and services rendered by i-City at its leisure park (“Leisure Park @i-City”). It is ready to use as soon as you purchase and top-up money into it.

Q. Where can I purchase i-Card?
A. At any i-Card and Cashier counter in Leisure Park @i-City.

Q.What is the minimum amount and denomination of currency accepted for the top up of i-Card?
A.Minimum top up is RM10 and top up in denomination of RM10. RM1 = 1 i-Points.

Q. Where can I top up i-Card?
A. At any i-Card and Cashier counter within Leisure Park @i-City.

Q. How can I check the balance of i-Card?
A. At any i-Card and Cashier counter within Leisure Park @i-City.

Q. Can I use i-Card for more than one purchase and user?
A. Yes. You can use i-Card to make several purchases and multiple users. However, you must have enough i-Points in your i-Card to make the purchase.

Q. Can I use i-Card along with cash, a personal check, or another card to pay for a ticket or pass at Leisure Park @i-City?
A. No. Leisure Park @i-City operates on a cashless system. i-Points are required to be pre-loaded in an i-Card to enjoy all the rides and attractions as well as to purchase foods & beverages and souvenirs within Leisure Park @i-City.

Q.What is the term of validity of an i-Card?
A.The validity of i-Card is up to two (2) years upon purchase of the card.

Q.Is there any expiry date to the unused or balance i-Points?
A.Yes. The unused or balance i-Points in i-Card will be expired in one (1) year after purchase of the card, and will not be reimbursed under any condition and in any manner.

Q.What happens if I lose my i-Card?
A.If it is lost, you need to repurchase one if you wish to enjoy the rides and attractions as well as to purchase foods & beverages and souvenirs within Leisure Park @i-City. The unused or balance i-Points in the lost card will not be reimbursed under any condition and in any manner.

About the i-Card Membership Programme

Q.What is i-Card Membership Programme?
A.i-Card Membership Programme is a loyalty programme that awards its members with the Rewards made available by i-City.

Q. Who is eligible to register for i-Card Membership?
A. All residents of Malaysia with valid NRIC and foreigners with valid employment pass/work permit, residential permit and travel documents who are 12 years of ages and above.

Q.Where do I apply for the membership?
A. Purchase an i-Card and then register your i-Card at:

(1) i-City Website; and
(2) Membership registration counter set up within Leisure Park @i-City from time to time

Q.Can I register more than one i-Card?
A.You can purchase more than one i-card but shall only register for one (1) i-Card at any one time.

Q.Is there any membership fee?
A.Membership is free.

Q.What is the validity of the membership?
A.Up to two (2) years upon the registration of membership is accepted.

Q.How do i renew my membership?
A.You can renew your membership upon expiration of the membership after two (2) years by purchasing a new i-Card. You must inform i-City’s i-Card department by email via i-card@i-city.my within seven (7) calendar days from the date of purchase of the new i-Card with regards to the renewal matter by providing the valid identity information and the serial number of the new i-Card in order to continue enjoy the Rewards under the i-Card Membership Programme.

About the Rewards of i-Card Membership Programme

Q.What type of rewards will I received if I register my i-Card?
A.As a start-up, upon the registration, Members are entitled to receive a special birthday reward where they can enjoy unlimited rides at Leisure Park @i-City on their birthday (must be the date of birth as stated in MyKad or Passport). More rewards and promotions will be offered to Members in near future. Please keep track on our Website for the update on the Rewards of i-Card Membership Programme.

Q.How do I redeem the Birthday Reward?
A.You will receive a Birthday voucher by email prior to your birthday. You need to print out the Birthday voucher and present it at i-City online ticketing counter for redemption with your identity card or passport. The Birthday voucher is not exchangeable for cash or any other items.

Q.How many times do I entitle for the Birthday Reward during my 2-year membership?
A.Only one (1) time during the 2-year membership. 

Q.How if I do not receive the Birthday voucher prior to my birthday?
A.if you do not receive the birthday voucher by email from us seven (7) calendar days before your birthday, please inform i-City’s i-Card department by email via i-card@i-city.my by providing your full name and date of birth as stated in your MyKad or Passport, your i-Card’s serial number and your mobile number.